Coin Falls
Posted : admin On 4/1/2022Ruling
Found for the Player - While Nektan are correct regarding the bonus terms and conditions restricting this player's win to £10, on review of the bonus awarded we've discovered that this bonus actively disadvantages players - i.e. this player was mathematically expected to lose more with the bonus than they would be if they'd played the wagering requirements without a bonus.
Nektan have shown no willingness to change their position regarding this issue and as such we've published an article about our findings (https://thepogg.com/nektan-when-a-bonus-is-really-a-tax/), have moved all Nektan run properties to Not Recommended status and will be alerting the UKGC.
With all the noise of counting, a person dumping coins may miss the loud clang when a coin falls through. So you can check the coin collection at the bottom to see if one fell through! Coins can get stuck inside the machine at various points due to dumb (un)luck. It has happend three times, mostly eaarly in the morning and once in the afternoon. Once when i was sleeping on the couch i woke up by the sound of a coin falling on the ground. I got up and everyone in the house was still asleep. Second time my mom was in the kitchen and a coin fell from nowhere, then she shouted who threw the coin, but everyone was asleep. And the third time was in the. Coin Falls Bonuses and Free Spins. What is it that player’s want when they register with an online casino these days? While the games are given and the customer support is a nice bonus, what players really want is cash, and ideally lots of it. A coin falls faster than a scrap of paper when dropped from the same height because for coin: (1) gravitational acceleration is more (2) gravitational acceleration is less. (3) air resistance is less. (4) none of these.
Read our Coin Falls Casino Review.
Player's Complaint
Coin Falls:Sorry used pogg as not on list
I deposited £10 and was given %200 and 50 spins. I played from midnight til about 6am. I peaked at £98.00. Played rainbow riches pick and mix. Lost most of it. Logged back in around 11am played rainbow riches again won jackpot x500 now at 100.00. Increased balance again to £128.00 was spinning when £120 was removed from my account, leaving £8.00. I called the casino and spoke to [EDIT] who advised me the casino had given me an additional 25% match bonus which I had no knowledge of? This bonus is capped and only allows you 4x the bonus which is £10.00. This is completely unacceptable nobody would take a bonus when chasing monies after depositing that restricted the winnings to £10. This I understand for a no deposit bonus not a deposit one. I spoke to [EDIT] and then [EDIT] both were unhelpful and just told me about the terms and conditions. I said what they had done was wrong as this meant anytime I had winnings in my account they could activate a bonus to restrict my winnings, [EDIT] said yes and that I agreed to this when I signed up. This casino is acting in an unconscionable manner. I was not aware of this bonus put into my account I just assumed I had won this 2.50 on a spin and played using their bonus when I was under the impression I was playing through my deposit, bonus and spins wagering. They use up real cash first then bonus money. I would not have accepted the bonus as I was chasing a feature which I won only to have it removed. I would have simply deposited another 10 from my paysafecard account. There was no pop up advising of the bonus etc.
I never accepted this bonus and was not aware it had been credited with these awful conditions. I have deposited and played at several Nektan casinos recently but these hidden rules to allow the casino to take money from players should be outlawed. I would be grateful if you take up my complaint please, or at the very least warn other players about these awful bonus conditions at all the related sites to ensure this does not happen to anyone else.
4 Responses
Hi jmanuh - welcome to ThePOGG.com!
Firstly apologies for the delayed response - I've been travelling for an industry conference this week.
Before we can do anything to help you I need you to provide us with the username and email address you use at Coin Falls casino. After I have those I'll contact the operator and see what I can find out.
Thanks,
ThePOGG
Hi jmanuh,
Having spoken with Coin Falls, as far as they're concerned you have accepted this bonus and are bound by the terms and conditions of the bonus.
However, having reviewed the bonus we would agree that you have been unfairly treated in this instance. The factors that contribute to this conclusion are as follows:
- This bonus was very small and added to your account without any warnings, alerts or opt outs.
- Mathematical review of the 'bonus' demonstrates that you were almost certainly disadvantaged by this bonus, i.e. the addition of the bonus increased the amount you were expected to lose.
You can find a report on our analysis of the bonus system being used by Nektan here - http://thepogg.com/nektan-when-a-bonus-is-really-a-tax/
Our conversation has at this stage reached a dead end. My recommendation to you would be to contact Coin Falls' appointed ADR IBAS if you are a UK citizen of to contact Coin Falls' regulator the Gibraltar Gambling Commission if your are resident outside of the UK. Feel free to direct these bodies to our report.
We will also be alerting the UKGC to this practice.
Sorry we couldn't be of more help.
ThePOGG
Thank you for time and efforts on this matter. Regardless of my losses the fact you have alerted others to these underhanded practices will hopefully stop it happening to as many people as it would have.
Thank you.
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Das Ausgewählte Casino Tritt Keine Spieler Aus Deutschland Ein.
CoinFalls No Deposit Bonus
This casino currently does not offer no deposit bonus.
Other Bonuses
Accumulative Welcome Bonus Offer of up to £500 + 50 Free Spins
- First deposit gets you a 200% match bonus of up to £50 + 50 Free Spins on Starburst
- When you make your second deposit, you can get a 100% match bonus of up to £200
- Third deposit eligible for a match bonus of 50% of up to £250
- The minimum you have to deposit is £10 for all offers
- All bonuses are subject to a 30x playthrough requirement
Terms and Conditions Apply.
Promotions
- Monday Match – every Monday CoinFalls gives away 100% match bonuses of up to £50.
- Boost Thursday – every Thursday, slot fans can boost their accounts with a 25% match bonus of up to £100.
About CoinFalls Casino
Coin Falls Game
CoinFalls casino is a 2014 online casino that was launched by Gibraltar-based company Nektan Ltd. Casinos. Like most casinos from this experienced operator, CoinFalls primarily caters to UK players, which is why the casino holds dual licenses from both the Gibraltar Regulatory Authority as well as the rigid UK Gambling Commission.
Just like its website states, CoinFalls is primarily a no deposit mobile casino, which is clearly visible from its mobile friendly and lag-free design. Powered by big game designers NextGen and NetEnt but also offering unique game designs developed by the operator’s own game division, Coin Falls is a place of gambling diversity that’s especially aimed at fans of slot games.
This, in turn with its colorful promotions, is what makes CoinFalls a place for those who like a rewarding mobile casino with plenty of games to keep things interesting.
Casino Games Overview
CoinFalls casino, like many Nektan casinos is powered by popular software providers NetEnt and NextGen Gaming but also less known game designers like Big Time Gaming. Among its diverse catalogue, there is also an exclusive selection of Nektan slot games as well as live games provided by Novomatic.
The slot collection is the casino’s biggest asset, offering a wide variety of games that would speak to even the pickiest of slot fans. If you’re a fan of pop-culture slots, you can find NextGen’s cult Batman and Superman slots, among their other classics like Foxin Wins and Irish Eyes II.
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On the other hand, if you’re looking for some of the best game designs of today, you can check out the wide selection of NetEnt slots that range from their evergreen classics like The Invisible Man to their latest releases like FairyTale Legends and Warlords: Crystals of Power.
But when it comes to table and card games, CoinFalls offers a narrower selection of games. Namely, here you can find a couple of Blackjack varieties and Roulette, while there is no poker or video poker to be found. Instead, there are a number of scratch cards, including Gorilla Go Wild and Medusa, as well as Novomatic’s live Blackjack, Baccarat and Roulette tables.
And to ensure players of their fairness, CoinFalls has their Random Number Generator regularly audited by the UK, Malta, and Gibraltar. All RNG certificates are publicly shared under the “Fair Games” menu.
Colin Falls
Mobile Casino and Games
Considering it focuses on mobile players, it would be a surprise if CoinFalls didn’t offer mobile gaming. Just like with most modern casinos, here you’ll find an HTML5 platform instead of a mobile app, which means you can enjoy the website on every device you have. The mobile version offers every game in the catalogue, including Novomatic’s Extreme Live games.
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Payment Options
CoinFalls offers a number of payment methods to ensure convenience for both mobile and desktop players. Those who rely on their cards can use their Visa and Mastercards to load money in and out of their account, while those who like to pay on the move can use PaybyPhone or mobile billing.
The minimum deposit limit at CoinFalls is £10, while the maximum you can withdraw is £20,000 per week. Deposits are, of course, instant, while withdrawals may take up to 3 days before they are processed.
Customer Support
When it comes to support, CoinFalls Casino offers a direct toll free telephone line for any player from the UK in need of urgent assistance, while international players can turn to their live chat support. The casino also has a FAQ section with answers to most common concerns as well as an e-mail address for those who don’t have urgent issues to resolve.